Everyone has a different idea of what this means.
When I go to a shop, I expect: - pleasant staff - willingness to help - payment by card (even if there's a small fee for using it). Imagine my surprise when I tried to pay by card at the post office… The lady informed me that I have Česká spořitelna and that won't work… Only Poštovní spořitelna is accepted!
Where do we even live?!
Here's a service supposedly for customers, but it's only available to a fraction of them…